We strive to provide you with the HIGHEST quality gear making them last even for baby number 2 or 3. As much as we try to avoid it, a defected product can leave our warehouse without notice and this is why we offer you a warranty starting the day it was delivered or collected.
The Limited Warranty does not cover products which are used in rental operations and NOOLA Pty Ltd will not be held liable for any incidents or commercial damages relating to such use.
For warranty service or replacement part information, please contact NOOLA'S warranty division directly by emailing firstname.lastname@example.org
Please be prepared to provide the product model, photographs and a description of the warranty issue. Some replacement parts may be available for purchase after this limited warranty expires.
WARRANTY LENGTH DETAILS
In the event you have PRE-ORDERED a stroller with us and you wish to cancel, in order for a refund to be processed, a 10% cancellation fee will be deducted for handling/admin.
We CANNOT accept any credit or change of price for any PROMOTIONAL ITEM you have purchased or pre-ordered.
Should a pre-order not be fulfilled due to awaiting stock, the promotional price can apply.
Our system is not able to block these transactions, however should we receive an item that's been discounted and used in conjunction with the coupon code we have the right to request the balance to be paid or the order will unfortunately have to cancelled.
Once you have accepted our offer we confirm that you have read and understand the terms and conditions of the sale.
If you are not happy with the product and wish to return it, this can be done within 7 days provided that it has not been used, returned in the same packaging and is in a resalable condition.
The cost to return the item to our warehouse is for the clients account.
Refunds will be processed within 10 working days once we have received the item and the above criteria has been met.
A store credit will be given for the amount less than R250.
KINDLY NOTE: No returns or refunds will be given for personalised mommy bags, as the embroidery CANNOT be removed.